3CX Unified Communications
for Perth Businesses
Elevate your business communications with a single, unified platform for voice, video conferencing, live chat, WhatsApp, Facebook Messenger, and SMS. Trusted by over 350,000 businesses worldwide, this powerful solution is now available to Perth and WA companies through Managed ICT Solutions.
As the premier choice for local expertise, Managed ICT Solutions is the Platinum Partner for 3CX, representing the highest tier 3CX partner status in Perth, WA. We provide the local support and technical mastery required to streamline your operations and keep your team connected anywhere.
Highest tier 3CX partner status in Perth WA
All-in-one communications — zero add-on costs:
Complete Telephony
Work from anywhere
Video Conferencing
Built-in, no extras
WhatsApp & Chat
All in one inbox
Up to 80% Savings
Lower phone bills
Secure & Encrypted
Rated A+ by Qualys
CRM Integration
HubSpot, Salesforce & more
What is 3CX & Why Are Perth Businesses Switching?
3CX is a feature-rich unified communications system for businesses of all sizes — combining your phone system, video meetings, website live chat and business messaging (WhatsApp, Facebook, SMS) into a single, easy-to-manage platform.
Unlike traditional PBX systems, 3CX charges based on simultaneous calls — not per user. This means your entire team can use the full system, and you only pay for the capacity you actually use. Perth businesses typically save up to 80% on their phone bills after switching to 3CX.
- Works for office, remote, hybrid and FIFO teams
- Deploy in the cloud, on-premise, or in your private cloud
- Keep your existing phone numbers and SIP handsets
- No per-user seat fees — unlimited users included
- Free internal calls between all staff and branches
- Managed and supported locally by our Perth team
Unlimited Users
Add your entire team — no per-seat charges
iOS & Android Apps
Full features on any device, anywhere
Browser-Based
No VPN needed — works from any browser
AI Analytics
Sentiment analysis and call summaries
Everything Your Perth Business Needs in One Platform
No add-ons. No extra licences. Everything included.
Mobile Apps — iOS & Android
Stay connected from anywhere with 3CX's iOS and Android apps. Make and receive business calls using your office number, manage live chats, reply to WhatsApp, join video meetings — all from your smartphone.
- Use office number on your mobile
- Apple CarPlay & Android Auto supported
- Free VoIP calls over Wi-Fi or mobile data
- End-to-end encrypted calls & messages
Web & Desktop Apps
Access the full 3CX platform from any browser or the desktop app — no VPN required. Handle calls, chat, video meetings and all messaging channels from a single, unified interface.
- Browser calling — no downloads needed
- Omnichannel inbox: chat, WhatsApp, Facebook, SMS
- Click-to-call from your CRM
- Microsoft 365 sync & Teams presence
Live Chat & Website Messaging
Add live chat directly to your website and respond to visitors instantly. Route chats by department, switch to voice or video with one click, and manage everything through the 3CX dashboard.
- Live chat widget for your website
- Route by department or priority
- Switch chat to voice/video call instantly
- Chat performance & satisfaction reports
WhatsApp & Facebook Messenger
Manage WhatsApp Business and Facebook Messenger messages directly inside 3CX — no personal numbers, no switching between apps. All conversations are logged, auditable and team-ready.
- WhatsApp Business integration
- Facebook Messenger direct integration
- Team queues for faster responses
- Full conversation history & audit trail
Video Conferencing
Fully integrated video meetings with no extra software or licences. Support up to 250 participants, unlimited meeting duration, screen sharing, whiteboard and YouTube live streaming — included as standard.
- Up to 250 participants — no limits
- One-click from browser — no downloads
- Screen share, whiteboard, polls & recording
- YouTube live streaming built in
Contact Center & AI Analytics
A fully integrated contact centre with no add-on fees. Handle voice, SMS, WhatsApp, Facebook and live chat in one interface with AI-powered call summaries, sentiment analysis and detailed reporting.
- Omnichannel — all channels in one queue
- AI call summaries & sentiment analysis
- Live monitoring: listen in, whisper, barge in
- Detailed SLA, agent & queue reports
Advanced Features Included as Standard
SMS & MMS Integration
Send and receive SMS/MMS using your business identity — not personal numbers. Route messages to teams for faster replies and maintain complete privacy for your staff.
- Business SMS with company identity
- Team routing for high volume
- Staff privacy — no personal numbers exposed
CRM Integration
Connect 3CX with HubSpot, Salesforce, Microsoft Dynamics, Zoho and more. Caller ID lookups, automatic contact creation, click-to-call and call logging all work seamlessly.
- HubSpot, Salesforce, Dynamics, Zoho
- Auto call logging & transcription
- Click-to-call directly from CRM
Security & Backup
Enterprise-grade security with SRTP voice encryption, SIP attack protection, global IP blocklisting and automatic SSL management. Rated A+ by Qualys and A by Immunilabs.
- SRTP encryption for all calls
- Automatic failover & backup
- SIP attack & fraud protection
Call Flow Designer
Build sophisticated call routing workflows with 3CX's visual Call Flow Designer — IVR menus, automatic outbound diallers, callback schedulers, credit card authentication and phone surveys in 120 languages.
- Visual drag-and-drop call routing
- Text-to-speech in 120 languages
- Automated surveys & callback scheduling
3CX vs Traditional Phone Systems
See why 350,000+ businesses have switched to 3CX
| Feature | 3CX (via Managed ICT Solutions) | Traditional PBX |
|---|---|---|
| Licensing Model | Per simultaneous call | Per user/seat (expensive) |
| Internal Calls | Free — no charge | Often charged |
| Video Conferencing | Built-in, included | Separate tool required |
| Live Chat & WhatsApp | Included | Separate tools needed |
| Mobile Apps | Free iOS & Android | Limited or extra cost |
| Remote Work Support | Full — no VPN needed | Complex VPN setup required |
| Contact Center | Built-in, no add-ons | Expensive add-on module |
| CRM Integration | Included | Custom dev or extra cost |
| Typical Cost Saving | Up to 80% savings | High ongoing costs |
Try 3CX Free for 1 Month
Test the full 3CX system — no credit card required. Our Perth team will set it up, configure it for your business and walk you through every feature. Zero obligation, zero risk.
Full system access • Perth-based setup • No lock-in contracts
Flexible Deployment for Every Perth Business
Choose the deployment that fits your infrastructure — we handle the rest.
Cloud-Hosted
Managed ICT Solutions hosts and manages your 3CX instance in the cloud. No hardware to buy, no maintenance — we handle everything from our Perth offices.
Recommended for most Perth SMBsOn-Premise
Deploy 3CX on your own server or hardware on-site. Full control over your data and infrastructure — ideal for businesses with strict data sovereignty requirements.
Ideal for enterprise & regulated industriesPrivate Cloud
Deploy on your own private cloud environment including Hyper-V, VMware or KVM. Combine cloud flexibility with complete data control and Australian data sovereignty.
Best for hybrid cloud environmentsYour Local Perth 3CX Partner
As Perth's trusted managed IT services provider, Managed ICT Solutions handles your complete 3CX deployment — from planning and configuration through to staff training and ongoing support. Our team is based locally in Cannington and Osborne Park.
Perth-Based Team
On-site support from our Cannington & Osborne Park offices
Full Setup & Config
We handle everything — numbers, handsets, integrations
Staff Training
Full training for your team included
Business Hours Helpdesk
Priority critical phone support, Mon–Fri
Book a Free 3CX Demo
See 3CX in action with a personalised demo for your Perth business. We'll walk you through all features, answer your questions and provide a clear, no-obligation quote.
- 30-minute personalised demo
- Transparent pricing — no surprises
- Free 1-month trial after demo
- No lock-in contracts
What Should You Look for in a 3CX Phone System Partner?
Not every 3CX reseller in Perth is equal. Here is what Perth businesses should check before signing with any 3CX provider — and exactly why Managed ICT Solutions is the top-rated 3CX Platinum partner in WA.
Verified 3CX Platinum Partner Status
3CX Platinum is the highest partner tier globally — earned through a consistently high volume of verified, successful deployments. In Perth and WA, Platinum-level 3CX partners are rare. Managed ICT Solutions holds Platinum Partner status, meaning you are choosing a provider with a verified, independent track record — not a provider learning on your system.
Advanced-Certified 3CX Engineers
3CX certifications run from Basic through Intermediate to Advanced. Only Advanced-certified engineers have demonstrated genuine platform mastery — covering complex multi-site deployments, CRM integration, SIP trunk configuration and call centre setup. Our engineers hold Advanced 3CX certification, so when you need troubleshooting or a non-standard deployment, you are talking to someone who genuinely knows the platform end-to-end.
Understanding Your Business First
Any 3CX reseller can install the software. The difference is whether they take the time to map your inbound call journey, IVR requirements, ring groups, after-hours rules, CRM integrations and how your team actually communicates — before configuring anything. We do. Every Managed ICT Solutions 3CX deployment starts with a pre-installation business communications review specific to your Perth or WA operation.
Official 3CX Platinum Partner
Perth, Western Australia
What is a 3CX Platinum partner in Perth WA?
3CX Platinum is the highest partner tier awarded by 3CX globally, recognising partners with the highest volume of verified deployments and Advanced-certified engineers. In Perth and Western Australia, very few providers hold Platinum status — Managed ICT Solutions is one of them, making us among the top 3CX resellers in Perth WA.
How quickly can a 3CX phone system be installed in Perth?
For most Perth SMBs, a cloud-hosted 3CX phone system setup takes 1–3 business days for standard deployments. Multi-site enterprise phone systems for Perth and WA businesses with CRM integration or complex IVR typically take 5–10 business days. Call us on (08) 9242 4511 for a same-day quote.
Why choose Managed ICT Solutions over other 3CX providers in Perth?
We are Perth-based, Platinum-certified and have been deploying 3CX phone systems across Perth and WA for over 15 years. Unlike interstate 3CX resellers, our team can be on-site at your business the same day for critical issues — covering Cannington, Osborne Park, Joondalup, Fremantle, Malaga, Canning Vale, Rockingham, Midland, Belmont, Balcatta, Subiaco, Welshpool, Kewdale and all Perth suburbs.
Do you support enterprise phone systems for large Perth businesses?
Yes. Managed ICT Solutions deploys enterprise 3CX phone systems in Perth and WA for businesses of all sizes — from 5-seat SMBs to 200+ seat multi-site deployments with call centre queues, CRM integration, Microsoft Teams integration and SIP trunking. We size and configure the system based on your specific Perth or WA business requirements.
Frequently Asked Questions — 3CX Perth
Explore Our Other IT Services for Perth Businesses
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